Your privacy matters to us. This Privacy Policy explains what personal information PH37 collects when you use our platform, why we collect it, how we use it, and what rights you have over your own data. Please read this carefully before creating an account.
These are the most important points from this policy — but please read the full document below for the complete picture.
PH37 collects personal data necessary for account registration, identity verification, payment processing, and platform security. We do not collect data beyond what is needed to operate the service.
All data transmitted between your device and PH37 is protected by SSL encryption. Account access uses OTP verification. We apply technical and operational safeguards to prevent unauthorised access or disclosure.
PH37 does not sell your personal information to third parties for marketing purposes. Data is shared only with service providers who help us operate the platform, and only under appropriate data protection agreements.
Philippine law and standard platform practice require identity verification before withdrawals are processed. KYC documents are handled securely and used solely for verification and compliance purposes.
You can request access to the personal data PH37 holds about you, ask for corrections, or request deletion subject to legal retention requirements. Contact our support team to exercise any of these rights.
PH37 uses cookies and similar technologies to keep your session active, remember your preferences, and analyse platform performance. You can manage cookie preferences through your browser settings.
This Privacy Policy applies to all users of PH37. By registering an account or using the platform, you confirm that you have read and understood how we handle your personal data as described in this policy.
PH37 operates an online gaming platform serving users in the Philippines. As part of providing this service, we process certain personal data about you — the information you give us when you register, the data generated when you use the platform, and the verification documents you submit as part of our KYC process.
This policy explains that process clearly and honestly. We want you to understand what we hold, why we hold it, and how you can control it. If anything here is unclear, contact our support team and we'll explain it directly.
PH37 collects personal data in three main ways: information you provide directly, data generated by your use of the platform, and information from third-party payment and verification services.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Registration and KYC verification |
| Contact Data | Email address, mobile number | Registration and account updates |
| Financial Data | Payment channel details, transaction records | Deposits and withdrawals |
| Usage Data | Games played, bets placed, session times, IP address | Ongoing platform use |
| Device Data | Device type, browser type, operating system | Each session |
| Verification Documents | Government-issued ID, proof of address | KYC process |
We do not collect sensitive personal data such as race, religion, or biometric data beyond what is contained in government-issued identification documents submitted for KYC purposes.
PH37 uses the personal data we collect for the following purposes:
We will not use your data for purposes incompatible with those listed above without first informing you and, where required, seeking your consent.
PH37 does not sell your personal data to third parties. We may share your data with the following categories of recipients, and only to the extent necessary:
All third parties who process your data on our behalf are required to handle it securely and in accordance with applicable data protection obligations. They are not permitted to use your data for their own marketing purposes.
PH37 implements a range of technical and organisational security measures to protect your personal data:
No system is completely immune to security incidents. In the event of a data breach that affects your rights or interests, PH37 will notify you in accordance with applicable law.
You are also responsible for keeping your account credentials secure. Do not share your password with anyone. If you believe your account has been accessed without your authorisation, contact support immediately.
PH37 retains your personal data for as long as your account is active and for such periods thereafter as required by applicable law or legitimate business need. Key retention considerations include:
When personal data is no longer required for any retained purpose, it is securely deleted or anonymised.
PH37 uses cookies and similar technologies on the platform. These serve the following functions:
You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may affect platform functionality, including your ability to stay logged in during a session.
As a user of PH37, you have the following rights over your personal data. To exercise any of these, contact our support team at [email protected].
Request a copy of the personal data PH37 holds about you.
Ask us to correct inaccurate or incomplete personal data on your account.
Request deletion of your data, subject to legal retention requirements that may apply.
Object to processing of your data for purposes such as direct marketing communications.
Request your data in a structured, commonly used format where technically feasible.
Ask us to limit how we use your data while a complaint or query is being resolved.
We will respond to data rights requests within a reasonable timeframe. Some requests may require identity verification before they can be processed. Certain data may be exempt from deletion where retention is required by law.
PH37 is strictly for users aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that an account has been registered by a minor, the account will be closed immediately, data will be deleted to the extent permitted by law, and any deposits will be returned after applicable transaction fees.
If you believe a minor has registered on PH37, please contact [email protected] immediately.
PH37 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make changes, the updated version will be published on this page with a revised "Last Updated" date.
For significant changes that affect how your data is used, we will notify you by email or through a notification on the platform. Continued use of PH37 after any update constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy, want to exercise a data right, or have a concern about how your data is being handled, please get in touch:
When submitting a data rights request by email, please include your registered username and a description of your request. We may need to verify your identity before processing certain requests.
PH37 is strictly for players aged 21 and above. Gaming involves financial risk. Never wager more than you can comfortably afford to lose. Visit our Responsible Gaming page to learn about the tools available to help you stay in control.